Frequently asked questions

How much does shipping cost?

Standard Shipping: $10 (up to 6 business days); FREE on orders over $150
When will my order be processed?

Orders are typically processed and packed within 24 business hours of being placed (excluding weekends and public holidays).
During high-volume periods, processing may take up to 72 hours.
How will I know my order was received?

Once your payment has been successfully processed, you’ll receive a confirmation email.
If you don’t see it, please check your junk or spam folders.
How do I track my order?

You’ll receive a shipping email with your tracking details once your order is dispatched.

Please note:

  • Tracking may take up to 48 hours to update.
  • If you haven’t received either email, an incorrect address may have been entered at checkout.
What if my tracking isn’t updating?

If tracking hasn't updated 48 business hours after dispatch, contact our Customer Care team for help.
Are delivery times guaranteed?

If tracking hasn't updated 48 business hours after dispatch, contact our Customer Care team for help.
Do you ship to PO Boxes, APO, or FPO addresses?

Currently, we do not deliver to PO Boxes, APO, or FPO addresses (US only).
Can I return my item?

We accept returns within 14 days of delivery. Items must be unworn, unused, and returned with tags attached. Refunds are issued to your original payment method, less a $10 return label fee.
Are returns accepted for damaged or faulty items?

Yes. If your item arrives damaged or faulty, contact our Customer Service team within 7 days of delivery.
What qualifies as a faulty item?

Products are considered faulty if they:

  • Arrive damaged
  • Have structural defects
  • Cannot be used as intended

Items damaged through regular wear, accidents, or misuse are not considered faulty.
What do I need to provide for a faulty item claim?

You must provide:

  • Clear photos of the fault
  • Proof that tags are still attached

This helps us assess the issue accurately.
What compensation is offered for faulty items?

Compensation is provided at Chic Cha Ching’s discretion. This may include:

  • A replacement
  • Store credit
  • A refund
Are colour variations considered faults?

No. Colour variations may occur due to different device displays and are not classified as faults.
Can I cancel or change my order?

If you made a mistake with your order or shipping address, contact us immediately.
We’ll do our best to help, but due to fast processing times, cancellation is not guaranteed.
How can I contact Customer Service?

You can reach us through:

  • Contact Us Form: Submit an enquiry and receive an email confirmation.
  • Email: hello@chicchaching.com
How long will it take to get a response from Customer Service?

Our team replies within 1–2 business days.